Returns

We hope you love what you bring home from Ivella. If something isn't quite right, we're here to make the return process as simple as possible.

Start a Return

To initiate a return please access your customer account here.

Return Policy

Eligible merchandise may be returned within 15 days of receiving your order for a refund to your original form of payment.

To be eligible for a refund, items must be:

• Unworn and unwashed

• In their original condition

• Free of makeup, deodorant, perfume, smoke, pet hair, or other signs of wear

• Returned with all original tags attached

Return shipping costs are the responsibility of the customer. If you'd like, we can provide a prepaid return shipping label, and the cost of the label will simply be deducted from your refund.

Exchanges

Because our collections are produced in limited quantities and inventory changes quickly, we do not offer exchanges.

If you'd like a different size, color, or style, we recommend placing a new order while it's still available. Once we receive and inspect your return, we'll process your refund according to our return policy.

Final Sale

The following items are final sale and cannot be returned:

• Sale and clearance merchandise

• Gift cards
  

• Bodysuits

• Intimates

• Any item marked Final Sale

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us within 3 days of delivery so we can make it right.

Email us at care@ivellaboutique.com and include your order number along with photos of the item.

Questions?

If you have any questions before starting your return, we're happy to help.

Email us anytime at care@ivellaboutique.com.